Data Protection & KVKK Disclosure
This statement fulfils our obligations under Law No. 6698 on the Protection of Personal Data (KVKK) and related GDPR principles for international clients.
Data Controller
FER GLOBAL DIŞ TİCARET DANIŞMANLIK LİMİTED ŞİRKETİ Mersis: 12345678900019 Address: Fabrika Mah. 880 Sk. C3 No:4/10 Yenişehir / Diyarbakır
Data Protection Officer
info@ferglobal.com.tr +90 (539) 983 53 75 Dedicated team supervising privacy compliance and incident response.
Processing Records
Comprehensive Record of Processing Activities (RoPA) maintained under ISO 27001 / 27701 with annual management review.
Purposes of Processing
Personal data is processed only when necessary for the following clearly defined purposes.
Service Operations
- Deliver customs brokerage, logistics coordination, and advisory projects.
- Manage client onboarding, contract fulfilment, and support tickets.
- Coordinate third parties such as carriers, customs brokers, and auditors.
Legal Obligations
- Meet customs, tax, trade, and export control requirements.
- Maintain statutory records during audits or litigation.
- Fulfil Ministry of Trade and KVKK reporting obligations.
Communication
- Respond to contact, quote, and support requests.
- Send service notifications, legal updates, and mandatory advisories.
- Coordinate training, workshops, or webinars requested by clients.
Security Monitoring
- Protect systems against fraud, malware, and unauthorised access.
- Maintain audit trails for sensitive actions within client portals.
- Conduct incident response and forensics when required.
Analytics & Improvement
- Measure service performance and client satisfaction.
- Optimise resource allocation and capacity planning.
- Produce anonymised management reports for strategic decisions.
Your Rights as a Data Subject
You can exercise the rights listed in KVKK Art.11 by contacting us through the defined channels.
Right of Access
Request confirmation about processing activities and obtain a copy of your personal data.
Right to Rectification
Ask us to update incomplete or inaccurate records relating to you.
Right to Erasure
Request deletion when legal retention periods expire or consent is withdrawn.
Right to Data Portability
Receive personal data in a structured format or request transmission to another controller where technically feasible.
Right to Object
Object to processing based on legitimate interest or for direct marketing purposes.
How to Submit a Request
Complete the KVKK application form and send it to us via the channels below.
Retention & Destruction
Customs and tax records kept for 10 years; marketing data for 24 months; secure destruction certificates issued for physical media.
Security Controls
ISO 27001 controls, role-based access, encryption, and continuous monitoring safeguard personal data.
International Transfers
When data leaves Türkiye we rely on Standard Contractual Clauses, Board-approved undertakings, or explicit consent, and maintain transfer impact assessments.
Contact Our Privacy Team
Reach us for KVKK / GDPR enquiries, data subject requests, or incident notifications.
info@ferglobal.com.tr
+90 (539) 983 53 75