Terms of Service
These terms describe the conditions under which FER Global provides digital content, advisory resources, and client portals. By accessing our services you agree to comply with these obligations.
Agreement Overview
Please review these key principles before using FER Global platforms, tools, or documentation.
Scope of Services
These terms cover our public website, gated client spaces, knowledge resources, and any deliverables shared digitally.
User Eligibility
Users must have capacity to contract on behalf of themselves or their organisation and comply with all applicable trade regulations.
Terms Changes
We may update terms to reflect legal, operational, or security requirements. Continued use after changes indicates acceptance.
Professional Duty
We provide services with reasonable care and skill while maintaining compliance with Turkish trade legislation and professional standards.
What We Expect From Users
Maintain accurate information, respect intellectual property, and use the platform for lawful purposes only.
Acceptable Use
- Follow trade, export control, and customs regulations when submitting information.
- Avoid reverse engineering, scraping, or disrupting our infrastructure.
- Do not upload unlawful, harmful, or infringing content.
Account & Access
- Keep credentials confidential and use multifactor authentication when enabled.
- Notify FER Global immediately if you suspect unauthorised access.
- Ensure only authorised personnel in your organisation can access shared workspaces.
Information Accuracy
- Provide complete and accurate documentation required for customs and advisory engagements.
- Update us promptly if business details, licensing, or authorisations change.
- Retain records needed to evidence compliance within statutory deadlines.
Commercial Terms
- Pay invoices within agreed timelines and currencies.
- Reimburse third-party fees (customs, ports, carriers) as documented.
- Dispute invoices in writing, providing supporting evidence within 10 business days.
Limitations & Disclaimers
These clauses help balance risk and clarify how our services operate.
Service Availability
We strive for continuous availability but may suspend access for maintenance, security incidents, or force majeure events.
Third-Party Providers
Logistics carriers, customs brokers, or software vendors remain responsible for their own deliverables and contractual terms.
Indemnification
You agree to indemnify FER Global for losses arising from unlawful use, misrepresentation, or breach of these terms by your organisation.
Liability Cap
Our aggregate liability is limited to the fees paid for the affected services in the preceding 12 months, except where prohibited by law.
We operate within a strong governance structure that aligns commercial operations with regulatory requirements.
Our legal and compliance team will assist with contract questions before you continue using the platform.