Privacy Policy
We collect, process, and protect personal data in accordance with ISO 27001, KVKK, and international privacy standards. This notice explains how FER Global safeguards your information across our digital platforms and service delivery lifecycle.
Our Privacy Commitments
We follow industry-recognized frameworks to keep your data secure, compliant, and under your control.
Transparent Processing
We explain why we collect data, the lawful basis we rely on, and who we share it with before any processing begins.
User Control
You can manage your preferences, access your data, and request corrections or deletion through clear processes.
Regulatory Compliance
Our governance program aligns with KVKK, GDPR principles, and ISO 27701 guidance for privacy management.
Personal Data We Handle
We only collect the minimum data required to deliver services, respond to inquiries, and comply with regulatory obligations.
Identification Details
- Name, surname, and title
- National ID or tax numbers when mandated by customs legislation
- Client account references used in our internal systems
Contact Information
- Email addresses used for correspondence
- Phone numbers supplied for service coordination
- Company address or branch details provided in forms
Business Context
- Industry, service interests, and shipment volumes
- Contract documents, invoices, and customs filings
- Support tickets and interaction history with our teams
Compliance Evidence
- Identity verification records required by trade regulations
- Consent logs and audit trails that demonstrate lawful processing
Website & Platform Usage
- Device, browser, and session diagnostics for security monitoring
- Preference cookies that remember language and portal settings
- Aggregated analytics that help us improve user experience
Retention & Minimisation
We apply data retention schedules that comply with customs, tax, and commercial legislation while avoiding unnecessary storage.
How We Use Personal Data
Processing activities are mapped to lawful bases under KVKK and GDPR principles, supported by internal controls and audit evidence.
Service Delivery
Coordinating customs operations, logistics arrangements, and consultancy engagements you request.
Service Communication
Responding to contact, quote, and support requests and sending critical service updates.
Legal Obligations
Meeting statutory obligations for customs declarations, tax audits, and government reporting.
Performance & Quality
Monitoring service quality, security events, and anonymized analytics to enhance our platforms.
Security Monitoring
Detecting and preventing fraud, abuse, or unauthorized access to our systems and facilities.
Lawful Bases
Processing is grounded on contractual necessity, legal obligations, explicit consent, or legitimate interest assessments where appropriate.
Your Privacy Rights
You can exercise these rights at any time. We verify each request and respond within legal timeframes.
Access & Copies
Request confirmation about whether we process your data and receive a copy in a common format.
Rectification
Update incomplete or inaccurate records we hold about you.
Deletion
Ask us to delete personal data when it is no longer required or consent is withdrawn.
Restriction
Suspend processing while accuracy, objections, or legal claims are reviewed.
Objection
Object to direct marketing or processing based on legitimate interests.
Please include enough information for us to identify you securely and describe the request you want to action.
If you are not satisfied with our response, you may apply to the Turkish Personal Data Protection Authority (KVKK) or your local supervisory authority.
Security Controls
Encrypted communications (TLS 1.2+), disk encryption, and token-based authentication guard all critical workloads.
Infrastructure Governance
Role-based access, network segmentation, and continuous monitoring aligned to ISO 27001 controls.
Retention & Disposal
Automated retention policies, secure wiping routines, and certificate-backed destruction for physical media.
International Data Transfers
Where data is processed outside Türkiye, we use contractual clauses, adequacy decisions, or explicit consent to maintain equivalent protection levels.
Need More Information?
Our Data Protection Officer and compliance team are ready to help you with privacy questions or requests.